Dear Pat,

I just wanted to drop you a little note to thank you again for your kindness when my son Max fell into the pond a few weeks ago.

I am so grateful for your help in getting Max warmed up and his clothes dry enough for me to get him home.

He got a fright but your kind actions and warm juice soon made him forget all about it. “A typical boy” as you said.

Just a short note to thank you all for the exceptional service we received on Saturday night. The venue, staff and food were all flawless and so many of our guests remarked on the quality of it all – a gorgeous venue, spectacular food and all worked with such friendly efficiency – we will be singing your praises long and loud.

Thank you once again.